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Shipping Policy
Shipping Info
Shipping Info
Shipping Info
WEST COAST AQUA HOUSE will do everything we can to ensure all of our customers are happy and satisfied with their fish.
We will only ship on Mondays, Tuesdays, and Wednesdays. For fish orders, we ship UPS 2nd Day Air, with the option to upgrade to UPS Next Day Air on all orders. Shipping methods and rates are automatically calculated at c
WEST COAST AQUA HOUSE will do everything we can to ensure all of our customers are happy and satisfied with their fish.
We will only ship on Mondays, Tuesdays, and Wednesdays. For fish orders, we ship UPS 2nd Day Air, with the option to upgrade to UPS Next Day Air on all orders. Shipping methods and rates are automatically calculated at checkout, and prices will fluctuate depending on your location in relation to us!
To ensure live arrival, we may delay shipping until we see a safe weather window. This is decided on a case-by-case basis, and you will receive an email from us if we decide to hold off on shipping for the safety of your new fish.
Our guarantee
Shipping Info
Shipping Info
In the rare event of a DOA, we will replace the effected livestock and reship FOR FREE. We stand behind our livestock and shipping methods, so we do not require you to re-pay shipping (like most sellers in this industry). It rarely happens, but if it does, please send clear photos of the effected plants or animals in their shipping bags w
In the rare event of a DOA, we will replace the effected livestock and reship FOR FREE. We stand behind our livestock and shipping methods, so we do not require you to re-pay shipping (like most sellers in this industry). It rarely happens, but if it does, please send clear photos of the effected plants or animals in their shipping bags within 2 hours of the first delivery attempt to our email addy
